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Return Policy

Last updated: November 13, 2026

This policy covers products bought from Uniware Houseware Corp's wholesale business, whether ordered in our ordering app at order.uniwarehouseware.com, through your account executive, or by phone or email. The same rules are printed on our quotes and invoices.

How to Reach Us About a Return or Claim

Every return needs a Return Merchandise Authorization (RMA) number from us. Tell us your order or invoice number and the items concerned. Each time limit below runs from the day of delivery or pick-up to the day you contact us.

Ordinary Returns

An ordinary return is one that is not due to missing items, damage, a defect or our error.

  • Within 7 days: full credit for undamaged items returned in their original packaging.
  • Days 8 to 30: returns are accepted with a restocking fee of 30% of the invoiced price of the returned items, excluding tax and freight.
  • After 30 days: no returns.

Items must be new and unused, with all original tags, labels and packaging. Ship the authorized return within 14 days after we issue the RMA number. For truck-delivered orders, we will collect the return at your next scheduled delivery, or agree another collection or shipping arrangement with you. You pay the return shipping, and original freight charges are not credited.

Missing, Damaged or Defective Items

  • Within 7 days: report missing, damaged or defective items for a replacement or full credit.
  • Days 8 to 30: damaged or defective items are credited at half of their invoiced price. Missing items must be reported within 7 days.
  • After 30 days: no claims.

For truck deliveries, please also note any problem on the delivery receipt where possible. We will send return instructions. Pack the items securely and follow our instructions; original packaging is not required. We cover the return shipping and charge no restocking fee.

Our Errors

If we sent the wrong item or quantity, tell us within 7 days. You receive full credit with no fee, we pay the return shipping, and we credit the original freight for the affected items.

Return Address

Unless we collect the return by truck, write the RMA number on the outside of the package and send it to: Uniware Houseware Corp, Attn: Returns, RMA # (your RMA number), 1 Newport Plz, Freeport, NY 11520, United States. We recommend a trackable shipping method.

We may refuse ordinary returns sent without an RMA number or that do not meet the conditions above, and send them back to you at your cost. This does not apply to missing, damaged or defective items or our errors reported within the time limits above.

Credits and Refunds

We aim to inspect and process returns within 7 business days after we receive them, and will tell you if we need more information or time.

  • For most accounts, a return becomes a credit on your account that is applied to future orders.
  • Orders paid by ACH, cash on delivery or check are credited to your account. If the invoice is still unpaid, we reduce or cancel it instead.
  • For orders paid by card, we credit your account or refund the card, at our choice. Card refunds can take one or two billing cycles to appear on your statement, depending on your card issuer.

Closing or suspending an account does not cancel credits already issued or return claims made on time. We will arrange a replacement or redeem an approved credit within a reasonable time, including for a closed or suspended account.

Questions

For questions about a return, use the contacts above or call +1 (631) 242-7400.